FAQs

Answers to common questions about our assessments, support, booking and payments, written by our clinical team.

About the service

How our service works

We offer three connected services. You can use one, two, or all three — in any order that suits you. This page explai...

What is The Neurodiversity Service?

We are The Neurodiversity Service — an independent UK practice offering autism and ADHD assessments for children (fro...

Who we work with

We assess children from age 4 and adults of any age. This page explains who can be referred to us, who refers them, a...

Initial Support and first conversations

Why your confirmation emails come from notifications@splose.com

After you book and pay on our website, the first few emails you receive — your booking confirmation, your questionnai...

What happens before your assessment

Between booking and the assessment day, we’ll work together to gather background information. This makes the assessme...

Assessments

What is a cognitive assessment?

A cognitive assessment gives a detailed understanding of how a person thinks, learns and processes information — incl...

How long is the wait? Typical timescales

We aim to see people promptly. We don’t run long waiting lists, and availability is currently good — so in most cases...

What an ADHD assessment involves

An ADHD assessment looks at how your attention, activity and impulsivity have worked across your whole life — not jus...

What an autism assessment involves

Read our full guide: What happens in a child autism assessment? An autism assessment is a structured conversation, ob...

Reports and outcomes

What you receive after assessment

Read our full guide: Will schools and the NHS accept a private diagnosis? After your assessment day, the clinical wor...

Post-diagnosis support

Post-diagnostic support: what's available

A diagnosis can help make sense of your experiences — and the support afterwards is often what makes the most differe...

Booking, fees and payments

Cancelling, rescheduling and refunds

We understand plans change. Here are the key points — our full Refunds, Cancellations and Rescheduling Policy has the...

Do you accept private insurance (Bupa, Axa)?

Private insurance funding isn’t available with us yet. It’s something we’re exploring, but it isn’t offered at this s...

Our prices and what's included

Read our full guide: How much does a private autism assessment cost?This page sets out our headline fees for autism, ...

Right to Choose and NHS pathways

Right to Choose explained

Read our full guide: Right to Choose vs private: an honest comparison Right to Choose (RTC) is a legal right within t...

Healthcare professionals and referrals

Do I need a referral? (self-referral and GP referrals)

You don't need a referral — anyone can self-refer and book with us directly.We also accept GP referrals. In practice,...

Practical and access info

If you’re in crisis or need urgent help

We’re a private assessment service — not a crisis or emergency mental health service. If you’re feeling unsafe, in da...

Where are your assessment locations?

We assess in person at professional clinical venues across the Midlands, the North West, the South West and Oxfordshi...

Accessibility and reasonable adjustments

We are a neurodiversity service. Adjustments aren’t a favour — they’re how the assessment works properly. This page l...